Privacy & data protection

Roobetcom Privacy Policy – Complete details on how your data is protected

Your privacy at Roobetcom is our highest priority. This policy clearly outlines what data we collect, how it is stored, who can access it, and what your rights are.

Last updated: January 1, 2026 Reading time: ~10 minutes
SSL 256-bit encryption Secure Data Storage Never sold to third parties Passwords Are Never Visible Regular Security Audits Immediate Notification in the Event of a Breach
Encryption
Military-grade data protection

Every transaction and piece of personal data on Roobetcom is protected with AES-256 encryption — the same security standard used by banks.

Data Sales
Your data is never sold

Roobetcom never sells your name, phone number, or any personal information to advertisers or third parties — that is our commitment.

User controls
Your data belongs to you

You have the right to view, correct, and request deletion of your data at any time. We are obligated to honor that.

Password
Passwords are never visible to anyone

Your password is stored as a hash. No Roobetcom employee can ever view your password.

Breach Notification
Instant notification of any issue

In the event of a data breach, affected users will be notified directly within 72 hours.

Transparency
Written in clear, plain language

Unlike the dense legal jargon on most sites, Roobetcom's privacy policy is written in plain, simple language — so anyone can understand it.

1

Introduction & Applicability

Welcome to Roobetcom. This Privacy Policy ("Policy") explains in detail how we collect, store, use, and protect your personal data when you use the Roobetcom website and mobile application.

By using the Roobetcom website or app, you are considered to have accepted this privacy policy. This policy has been written with Bangladeshi users in mind, in clear and accessible language — so anyone can read and understand it easily.

If you have any questions about our Privacy Policy, feel free to reach out at any time. We are committed to managing your data with complete honesty and transparency.

Please note: This Privacy Policy should be read alongside Roobetcom's Terms & Conditionsas part of -. Reading both documents together will give you the complete picture.
2

What data we collect

Roobetcom collects several types of information from you. The table below provides full details:

Data Type Example Purpose
Identity Information Name, date of birth, national ID number Mandatory
Contact Information Mobile number, email address Mandatory
Financial Information Mobile Pay/Nagad number, transaction history For Payments
Usage Information Betting history, login times, preferences Automatic
Device Information IP address, browser, and operating system Automatic
Location Information Country and region (not precise GPS location) For security

Roobetcom never collects sensitive information such as religion, political views, or health-related data.

3

How We Collect Information

Roobetcom collects information in several ways:

  • Directly provided by you: Information you provide at registration, while filling out forms, or when contacting customer support.
  • Automatic collection: Data collected automatically while using the platform through cookies, pixel tags, and log files.
  • From third parties: Payment gateways (Mobile Pay, Nagad) confirm that payments have been completed — however, we do not store card numbers or PINs.
  • Identity Verification: National ID or passport details collected during the KYC process.
Your card number or mobile banking PIN is never stored on Roobetcom's servers during payment. This information is handled directly by the payment gateway.
4

How Your Information Is Used

Roobetcom uses your data only for specific purposes, which are:

  • Account Management: To secure registration, login, and account protection.
  • Payment processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your issues and handle complaints.
  • Fraud prevention: To detect unusual activity and keep your account secure.
  • Service improvement: To analyse user experience and improve the platform.
  • Legal compliance: To meet regulatory authority requirements.
  • Personalized Experience: To provide betting suggestions based on your preferences (you can turn this off at any time).

We never sell or rent your personal information to other companies for advertising purposes.

5

Data sharing policy

Roobetcom does not share your data with third parties as a matter of policy. However, there are a few limited exceptions:

  • Payment Processors: Mobile Pay, Nagad, or other payment gateways — only the minimum information necessary to complete a transaction is shared.
  • Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Security investigations: With relevant authorities in the investigation of fraud or financial crimes.
  • Technology Partners: Technology partners engaged to operate the platform — all bound by strict confidentiality agreements.
Important: If any third party contacts you claiming to represent Roobetcom and asks for your information or payment, this may be a scam. Please report such incidents to our customer care team.
6

Data retention, duration & protection

Roobetcom has put the following measures in place to keep your data secure:

  • AES-256 Encryption: All stored data is encrypted.
  • SSL/TLS protocol: Protection of data during transfer.
  • Two-Factor Authentication (2FA): An extra layer of security on account login.
  • Regular Security Audits: Through independent third parties.
  • Access Controls: Only authorized personnel can access data, and only on a need-to-know basis.

Data Retention Period: Some data may be retained for as long as your account remains active and for up to 5 years after account closure, as required by law.

Your password is never stored in plain text. Only a one-way hash is kept — making it technically impossible to reverse-engineer your original password.
7

Cookies Policy

Cookies are used on the Roobetcom website and app. Cookies are small text files stored in your browser that help deliver a better platform experience.

You can disable optional cookies at any time through your browser settings.

8

Your data rights

As a Roobetcom user, you have the following rights over your own data:

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request that your data be deleted after your account is closed.

Right to Restriction of Processing

You can request that we stop using your data for specific purposes.

Data portability

You can request a copy of your data in a downloadable format.

Marketing Opt-Out

You can opt out of promotional messages at any time.

To exercise these rights, email us at support@roobetcom.net or reach out via live chat. We will respond within 30 days.

9

Protection of minors

Roobetcom strictly does not collect data from or provide services to individuals under the age of 18.

Age is verified at the time of registration. If we ever become aware that a minor's data has been collected, the account will be immediately closed and all associated data permanently deleted.

If you become aware that a minor is using Roobetcom, please contact us immediately.

10

Privacy Policy Changes

Roobetcom may update this Privacy Policy at any time. In the event of changes:

  • The "Last Updated" date at the top of the page will reflect any changes.
  • For significant changes, a notification will be sent via SMS to your registered mobile number or by email.
  • The first time you log in after a change, you will be given the opportunity to accept the updated policy.

Continued use of the platform after any policy changes will be considered your acceptance of the updated policy.

11

Contact us

For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team:

  • Email: privacy@roobetcom.net
  • General support: support@roobetcom.net
  • Live Chat: Available 24/7 on the platform

For data protection requests, we may ask you to verify your identity — to ensure that the right information is shared with the right person.

For answers to more common questions, visit our FAQ page here.
Document Information
Version: 2.4  |  Updated: 1 January 2026  |  Language: Bengali (bn-BD)
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